Software Integration & Implementation Services

Customer Service
Superior is committed to providing dependable, high-quality technical and customer support. Our customer service team will ensure that all cases are resolved promptly. We'll assign an expert team of customer care engineers to work closely with you and your staff to ensure proactive service, responsive support and technical expertise - all to help you get the most from your Superior products and services. Superior wants to let doctors get back to the business of healing.

Training
We even handle all the training. Superior can customize your training program for the operational procedures specific to the needs of your organization. Training is performed either online or onsite by a training specialist.

Physicians
Physicians can undergo training at any time during the installation process and are usually trained on a 1:2 ratio of Superior representatives to physicians. Physician training sessions are usually offered over a 2-day period.

Clerical and Administrative Staff
At Superior we understand that your clerical and administrative personnel is an integral part of your system. So they receive the same, thorough training as the rest of your medical staff. That way, the entire office can take full advantage of the Superior efficiencies - and no one is left behind.

Medical Records Staff
The Medical Records staff is trained on the management system once we go live, usually at a 1:4 ratio. Training usually takes about 2-3 hours.

Professional & Integration Services
The Superior healthcare consulting team provides the clinical document management expertise to transform possibilities into effective solutions that deliver the value you expect. The consulting services are based on a proven methodology that delivers exceptional results by rapidly assigning key objectives with proven processes, technology, and services.

The Superior healthcare consulting team begins each engagement by assessing your current processes and provide solid recommendations for improvements in the form of a detailed scope of work. The scope of work includes a phased deployment plan that will bring your organization the fastest results and return on investment.